Legal
Policies & Terms
Please read our policies before placing a pre-order with Nawabi Kitchen.
01
Return & Refund Policy
Pre-Orders & Cancellations
As our meals are prepared fresh in small batches based on your pre-order, we cannot accept cancellations after the cutoff times (10:00 PM for lunch; 3:00 PM for dinner).
Refunds
We strive for perfection. If an order is damaged or incorrect, please reach out to us via WhatsApp with a photo within 30 minutes of delivery. We will evaluate the issue and, at our discretion, provide a refund or credit toward your next royal feast. Because of the perishable nature of our food, we do not accept returns.
02
Privacy Policy
Your Data
We value your trust. We collect only the information necessary to process your pre-orders and ensure timely delivery (Name, Phone, Address).
Usage
Your data is used exclusively for Nawabi Kitchen operations. We never sell, share, or rent your personal information to third parties. We may use your contact details to share menu updates or special offerings via WhatsApp—you may opt out of these updates at any time by messaging "STOP."
03
Terms & Conditions
- Acceptance: By placing an order with Nawabi Kitchen, you agree to these terms.
- Ordering: All orders are subject to availability. Pre-order cutoffs are final to ensure the quality of our ingredients and the slow-cooking process.
- Delivery: We serve specific zones in Bhubaneswar and Cuttack. Please ensure your delivery details are accurate at the time of booking.
- Liability: Nawabi Kitchen is not responsible for delays caused by force majeure or issues arising from improper storage of food after delivery. We advise consuming your meal within 2 hours of delivery for optimal freshness.
- Modifications: We reserve the right to update our menu and pricing based on seasonal ingredient availability.